Sign in. The discounted fare to board ranges from $1-4. Phone Number. No. You also have the option to securely store up to $500 in funds for future mobile ticket purchases using the apps. Make sure the light registers green in the upper right when you tap or wave. In instances where additional information is needed, the investigator will contact the complainant by phone or Yes. You require assistance to board, navigate, ride or disembark from one or more of METROs other accessible services. Katy-CBD HOV ramp into downtown is only open to buses, motorcycles, vanpools and carpools, with no toll. There are three primary avenues you can use to file a Title VI complaint with METRO: Public Comment System Title VI Phone Line Title VI Complaint Form Complaint Procedures For additional information on METRO's nondiscrimination obligations and civil rights program, please contact: Metropolitan Transit Authority of Harris County, Texas Noise at night: warning notices. If youve purchased one or more mobile tickets that you havent used, theyll be listed under Available in the Use section of the app. And the lane is only open to those single occupant vehicles outside of peak travel times. You can pick up a complaint packet at 1900 Main Street or download and print the sworn affidavit form which will need to be notarized before being submitted. This service provides roadside assistance to stranded drivers on most Houston area freeways. We aim to give all our customers a good service, but sometimes we make mistakes. The METRO service area crosses several political jurisdictions and METRO Police shares jurisdiction with those police agencies. How do I know when the next bus will arrive? Contact Customer Service in the Houston service area . Roll your bike on board through the two rear doors and hold the bike. Activate the ticket on your smartphone before boarding. METRO provides participating Rider Rewards partners with a sticker to display on their front door or around the cash register(s). It's valid for three hours once activated and entitles you to free transfers between any METRO service I-10 managed lanes (operated by Harris County Toll Road Authority): You can use these toll tags in the HOT express lanes: For I-10 and other Harris County operated toll road lanes designated with an EZ TAG-ONLY sign, a TxTag or NTTA TollTag is also accepted, provided your account is in good standing and the vehicle's license plate is registered with your tag. A baby or infant is considered an occupant for meeting the HOV lane occupancy requirement. HOT stands for High Occupancy Toll. These are four barrier-separated express lanes with two lanes running in each direction between I-610 and Hwy. All METRORail platforms have ticket vending machines where you can purchase a three-hour METRORail ticket for $1.25. Alerts or detours could affect your vehicles arrival time and/or the length of your trip. An annual pass can be purchased at the following METRO RideStore locations: You can also order an annual pass through the mail. The quickest and easiest signup option can be found on each individual route page. Use enter to reach submenus and to click on links. What should I do if I spot a suspicious package? They offer sloped ramp access from both ends of the platform and level boarding that easily accommodates mobility devices. Youll need to have your METROLift ID number and password. METRO will provide appropriate no-cost assistance to complainants who are limited in their ability to communicate in English. Contact METRO METRO Corporate Offices: Lee P. Brown Administration Building 1900 Main St. Houston, Texas 77002 Mailing Address: METRO P.O. Seleccione Idioma | | Chn Ngn Ng | | Slectionner une langue. Yes. When booking your trip, you'll be given a requested time with a plus or minus 20-minute scheduling window. "), RideMETRO app for your smartphone (Track Your Bus section), USB outlet and electrical outlet for each seat, Compartments below the floor for larger items such as bikes or luggage, METRORail page (if there are any active alerts, a link to view them will be visible where the rail lines are shown), METRO TRIP app (a red triangular icon will appear on the screen if your selected rail line is experiencing a service alert), METRORapid page (if there are any active alerts, a link to view them will be visible where the Silver Line is shown), METRO TRIP app (a red triangular icon will appear on the screen if the Silver Line is experiencing a service alert), METRO Q Mobile Ticket (regular fare only), Call us at 713-739-RIDE (7433) agents are on call daily, 5 a.m.-midnight. You can cancel your trip in any of these ways: An ADA accessible minibus (pictured first) or minivan (pictured second). In the bus section of the map, you can check a box next to any METRO bus route and the map will draw a line showing the entire route and where it runs. Estimated wait times are also posted at selecttransit centers where METRORail is available. Please try one of the options below so you can view the METRO website. Are transfers included when I ride curb2curb? In the extended service area, the fare is $2.50for a one-way trip ($5 round-trip). Because your fare payment includes free transfers between any METRO service of equal or lesser value for up to three hours in any direction, you wont need to pay another fare when your new ride arrives. For more information, visit the METROLift page. Do MPD officers have the same authority as Houston Police Department officers? You can park at any METRO Park & Ride facility. Excessive no-shows or late cancellations that are within your control negatively affect on-time performance and service quality for other passengers. I-45 (North Freeway): between downtown and just south of Cypresswood Drive. Single occupancy vehicles who ride during those hours are required to pay a toll. What if the designated driver is sick or on vacation? Does MPD have a tip line or emergency phone number? In accordance with the Americans with Disabilities Act (ADA), travel times and the timeliness of service are comparable to METROs local bus service. Red Line trains would say one of the following: Green Line trains would say one of the following: Purple Line trains would say one of the following: Alerts or detours could affect your trains arrival time and/or the length of your trip. Does the fee change during special events? Posted in Prepaid Cards, Regulatory and Enforcement. Who drives, and where does everyone meet? Prior to boarding, tap your card on the validator located on the rail platform and the fare amount will be deducted. Do partners display something to indicate their active participation in the program? If you board at a designated pickup location, just let the operator know where in the service area you need to be dropped off. Call METRO Police at 713-224-COPS (2677) or #MPD (#673) on your cell phone. Cng Dn. Yes. Whether you pay your fare with a fare card or mobile ticket, youre entitled to free transfers between any of these METRO services for up to three hours in any direction: If your trip includes a Park & Ride bus, and you plan to use a mobile ticket, you'll need to purchase and activate a Park & Ride mobile ticket. sharing the cost. of requestor. Emergency: Call 911 Your safety is our No. METRO Corporate Offices:Lee P. Brown Administration Building1900 Main St.Houston, Texas 77002, Mailing Address:METROP.O. Box 61429Houston, Texas 77208-1429. METRO66METRO, METRO713-652-8658TitleVI@ridemetro.org 1900 Main Street, Houston, TX 77002METROwww.ridemetro.org. are generally split among the vanpoolers. Use tab to navigate through the menu. Limited parking is available at select transit centers. A route selector is accessible directly on the website home page, linking you directly to a page for the local bus route of your choice. Seleccione Idioma | | Chn Ngn Ng | | Slectionner une langue, (offer employees a tax-free transit benefit), Texas Public Information Acts (TPIA) Requests. In the afternoons, vehicles travel away from downtown Houston.On I-10, there are "managed lanes" operated by the Harris County Toll Road Authority. You may need to zoom out on the map to see those red areas. Brochures are available for free at all METRO RideStore locations: METRORail trains make stops at rail station platforms along city streets in and around downtown Houston. Who makes the final determination about a complaint thats been submitted? direction: Currently, the only active METRORapid route is the Silver Line. If there arent enough riders to form a vanpool in your area, you may be placed into a carpool, which has fewer riders. Submit your comments online or call us. Its a rideshare service that allows commuters who share similar travel patterns to lease a van or SUV on a month-to-month basis so they can ride to and from work together. customer and driver don't connect, and the driver leaves without the customer. Lost & Found. You can submit a complaint online by doing either of the following: The only personal information youre required to provide is your email address. Para obtener ms informacin. The Metropolitan Transit Authority of Harris County (METRO) is the Houston region's largest public transit provider, offering safe, reliable and affordable transportation services about 370,000 . Yes. First, youll need an internet connection. Yes. Tap your card on the validator and the fare amount will be deducted. Vanpooling is a month-to-month commitment. Once youre at a safe distance, you may call METRO Police at 713-224-COPS (2677) or #MPD (#673) on your cell phone. Cyclists are prohibited from riding bicycles in the station areas, corridors, on platforms or in any covered areas. However, we cant guarantee that each partner will do so. Are transfers included when I ride METRORapid? to accommodate all riders, including those with disabilities.As a practical matter, vanpool groups often struggle to retain enough riders when there are expectations of accommodating one or more riders who need assistance to board the Yes unless you currently ride in a vanpool from METRO STAR Vanpool. The fee to obtain an accident report is $6.00. To view the service area on a map, visit the METROLift page. 713-635-4000. If you have an emergency and need to leave work early, call METRO STAR Vanpool at 713-224-RIDE (7433). If you have an iOS device, you can download the app from the App Store. You can pay by U.S. mail or in person at the MPD Records Window. 1 priority. Advice, compliments and complaints. All METRORapid platforms have ticket vending machines where you can purchase a three-hour METRORapid ticket for $1.25. To obtain one, you can do eitherof the following: 1. Complaints received through the dedicated phone line, mail, and/or the Title VI links on METRO's website will be assigned to an investigator. If something comes up and you need to schedule a trip on the same day, you can call METROLift at 713-652-8015. What can I do to ensure my safety when biking? Here are some things you can do to protect yourself and those around you: In Texas, helmets arent required for adults. Only regular fare mobile tickets are available for purchase. Do I need a permit to take photos on the METRO system? Credit card (including prepaid debit cards or transit benefits cards), You can securely store up to $500 in funds for future mobile ticket purchases using the apps. Missouri City, Texas daily, 5 a.m.-7 p.m. A regularly scheduled METRO bus was delayed or missed a trip, Unscheduled overtime required by your employer, Your vanpool driver has an emergency, or unscheduled overtime required by their employer, There are no services available within the next 60 minutes to help you compete your trip. Houston Metro employees working in Houston rate their compensation and benefits with 3.5 out of 5 stars based on anonymously submitted employee reviews on Glassdoor.
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