*In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. To the point that I wish I never got it and would accept a refund and not ever do business with them again. If you have more than ten (10) serial numbers with an affected hammer, please contact Colts special Customer Service line at 1-800-971-3216, Monday through Friday between the hours of 8:30 am and 4:30 pm EST. What is a contact method that I can reach a human for follow up on this issue once I send the gun in? Im extremely unhappy because I paid a premium price for what I thought was a premium product. 04/18/2023 Overall was shocked and disappointed that the revolver I always dreamed of owning was produced so badly with issues that should have definitely been detected on even sub par quality control. Ive been trying to contact Colt customer service for a week now. Visit ColtRepairMSR.com and follow the instructions on the website so we can send you packing material and prepaid shipping label to you, free of charge, via FedEx. short-lived. CONTACT COLTIf you have any questions and would like to speak to a Customer Service Representative by COLT MANUFACTURING Customer Service: 800-962-COLT (2658) or (860) 236-6311 Corporate Office: (860) 236-6311 CZ-USA P.O. Frequently Asked Questions Q. It has now been transferred to the shipping department to be processed for return to the customer. Colt discovered that hammers that do not meet the companys specifications were installed in certain MSRs. The issue will be corrected by replacing the hammer in affected MSRs. Federal law allows you to ship the lower receiver assembly directly to Colt for repair purposes and for Colt to ship it directly back to you. No, Colt is upgrading the hammer in keeping with its commitment to high standards. BBB directs its services to businesses and consumers in North America. No response back. We have a simple aim: To make it really easy for you to do business with Colt. User does not have to select a country if they click this link. We are pleased to confirm that your site can be reached by Colt Fibre Network. Reason for Your Inquiry. This is just a replacement part. Here are further demographic highlights of the leadership team: Contact Centre as a Service Colt Technology Services. If allowed by your state, you can ship it to Colt at any FedEx shipping center. Please have the retailer or gunsmith, include a copy of their FFL in the shipping box. 6 complaints closed in the last 12 months. He said they will take care of it and for me to send it back to them. How can a multimillion dollar manufacturer not have a team dedicated to respond to customer issues especially after paying top dollar for the product? A. Colt is making every effort to upgrade and return your lower receiver assembly as soon as possible; we expect to be able to upgrade your lower receiver assembly and ship it back to you within fourteen (14) days from date of receipt. Thanks! The companys FAQ explains, It is a quick repair and Colt willmake everyeffort to perform the upgrade and shipyour MSR back to you within fourteen (14) days of receipt. Owners who have installed an aftermarket trigger should still visit the website or call customer service to determine if their gun is subject to the recall. Explore PTO allowances, work-life balance and flexibility and parental leave. At the dinner, two Colt officials presented Fontane with a .45-caliber Colt revolver. Youll first need to, determine if your rifle is affected, then youll enter information to receive free packing material, A. The front sight was pinned in so it wasn't an easy fix. I would like it to be correctly fixed or replaced. You will be redirected once the validation is complete. Now my new firearm that cost me 900 looks horrible. This will be my last attempt for colt to make it right before posting a review on multiple gun forums with the reply I already got. With Colt Online the information you need about your Colt services is just a click away. This is just a. Q. You can contact us about support queries for Portugal with the following details: Thanks! . They now refuse to fix the Python and only would like me to return for a refund. Taking it to the next level is a familiar phrase that seems particularly appropriate after reviewing the feature content in this months issuethe it being the state-of-the-art in several familiar categories within the realm of firearms and accessories. What is the average salary of a Colt's Manufacturing Company Llc employee per year? By using traditional methods, we aspire to deliver the highest standards of excellence in the industry. customer relations, we will provide a refund for the King Cobra revolver, once A. Yes, Colt will replace the hammer on the MSRs affected by this recall. I have never shot this weapon and I do not feel that I should based on its defective metallurgy. Feel free to make any notes on the form when sending it in, in the event I missed any of your concerns. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Click "OK" to agree or visit the Privacy Policy page to learn more. Learn more about the Colt's Manufacturing's demographics and statistics by exploring diversity metrics and key facts about the company. Customer Service ; Shipping Process ; Cancellations / Returns ; Export Restrictions ; Agency Purchasing ; Pics from Customers ; About Us ; Categories. . No, Colt is providing packing material and a free shipping label. Please enable cookies on your browser and try again. Q: I recently bought a Colt hammer from Brownells/Apex Gun Parts/Midway/Arms Unlimited. Industrial Machinery Manufacturing Deer Park, Texas Gulf Winds International Truck Transportation . Please click on the country abbreviation in the search box below to change to a different country location. Toggle navigation. Colts Manufacturing has recently discovered a potential safety issue with a limited number of modern sporting rifles (MSRs) it produced beginning March 5, 2021. Our Before and After Restoration photographs are amazing! Terms and Conditions and Privacy Policy. Ive called several times a day since and nobody answers and I cant leave a message. I will upload 2 pictures showing both sides of the gun in the case. When showing my firearm to a family member it was discovered to have a new malfunction. Q. and prepaid shipping label, free of charge. Colt AR15 / Sporter 9 rnd Aluminum Magazine . Why are you recalling these rifles? CR6921, CR6921-EPR, CR6933, CR6933-EPR, CR6960, LE6920-EPR, LE6920MPS-B. You can contact us about support queries for China (North) with the following details: Thanks! . The firearm in question has finished with testing at the range and was signed off on by the range master. So it was sent to colt under factory warranty. If you live in a, restricted state, you will have to certify that you understand your state has restrictions and you, are eligible to own this firearm. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. I claimed a warranty on a Colt Python with defects and malfunctions on 4/20/23 packing material and prepaid shipping label to you, free of charge, via FedEx. Will this affect the value or appearance of my rifle? A. Colt advises you to follow the inspection steps on, marked with F1, F2, F3 or F4 it is not affected by this recall. Back; Connect to the cloud; On Demand. Bloomberg the Company & Its Products The Company & its Products Bloomberg Terminal Demo Request Bloomberg Anywhere Remote Login Bloomberg Anywhere Login Bloomberg Customer Support Customer Support Welcome to Custom Shop, Inc. We are proud to offer Colt Authorized Service, Restoration & Refinishing Services equal to Colts legendary Custom Shop. The service requires full JavaScript support in order to view this website. In keeping with the companys commitment to the highest standards of quality and customer satisfaction the issue will be corrected by replacing the hammers in affected guns. Please visit, ColtRepairMSR.com to see if your MSR is affected. The recall covers only a portion of MSRs manufactured beginning on March 5, 2021, and includes the following models: AR15A4, CR6700A4, CR6920, CR6920-EPR, CR6920MPS-B, CR6921, CR6921-EPR, CR6933, CR6933-EPR, CR6960, LE6920-EPR, LE6920MPS-B, LE6920-OEM1, LE6920-OEM2, LE6920-R, LE6933-EPR, SP633784 and LE6920SOCOM. 1. Really? Am I affected? Colt is one of the world's leading designers, developers, and manufacturers of firearms. Federal law allows you to ship the lower receiver assembly directly to Colt for repair, purposes and for Colt to ship it directly back to you. For examples, please look at our Galleries of Completed Work and see for yourself. . I also sell guns to consumers, so not sure why youd treat someone who basically recommends products to end users this way. Yes, Colt will replace the hammer on the MSRs affected by this recall. As a matter of policy, BBB does not endorse any product, service or business. BBB Business Profiles may not be reproduced for sales or promotional purposes. people. No, Colt is providing packing material and a free shipping label. Please feel free to contact us! Alternatively, register for one of our regularly scheduled webinars: Note: If you are based in Asia, you can also view our Colt Online Asia Guides. Note that complaint text that is displayed might not represent all complaints filed with BBB. and fill out the information on the website. Theres a noticeable burr on it and you can run your finger on it and feel it. The recall only covers the following MSRs manufactured beginning on March 5, 2021: AR15A4, CR6700A4, CR6920, CR6920-EPR, CR6920MPS-B, CR6921, CR6921-EPR, CR6933, CR6933-EPR, CR6960, LE6920-EPR, LE6920MPS-B, LE6920-OEM1, LE6920-OEM2, LE6920-R, LE6933-EPR, SP633784, and LE6920SOCOM. Address169 S. 2nd St. HamiltonMontana, 59840Phone: 406-375-5126 | 406-375-5353Fax: 406-375-5355. Take a look at our table of services below. Certain states may require the rifle to be returned to you through a FFL. 3 months later I received the firearm back only to discover a big scratch on the frame(idiot mark) and it was nearly impossible trying to get the slide stop pin in. Customer service agents will also assist anyone who needs additional help. Pros. Call us Call any of our dedicated support lines. through Friday between the hours of 8:30 am and 4:30 pm EST. My product was delivered on 8/17/20 and to this day have not received it back. You can contact us about support queries for Spain with the following details: Thanks! If you would like to track your order, please visit your Account Profile page. Box 1868 Hartford, CT 06144-1868 Find the closest dealer near you. So what happens now when it invariably breaks again? I gave them my ffl info and then I didnt hear anything back. They were taken before sending it to colt. With this in mind, Colt Online has been developed to put you in control. A complete timeline of Colt's Manufacturing's History from founding to present including key milestones and major events. Colt will not perform work on firearms that have been previously modified by anyone other than the Colt Custom Shop. Q. a handgun manufacturer, We have solutions for your book! Affected owners will receive packing material and a prepaid FedEx shipping label for returning the gun for service at no charge. Explore company values, community, the relevance of the mission and moving on. Colt. The automated message says the hours are Monday-Friday 10am-noon and 1pm-5pm. Colt's Manufacturing Company, LLC (CMC, formerly Colt's Patent Firearms Manufacturing Company) is an American firearms manufacturer, founded in 1855 by Samuel Colt and now a subsidiary of Czech holding company Colt CZ Group.It is the successor corporation to Colt's earlier firearms-making efforts, which started in 1836. service@guns.com We have a simple aim: To make it really easy for you to do business with Colt. Colt's Manufacturing. If you have an aging or well-used Colt double-action firearm or Colt firearm part, trust in us here at Custom Shop, Inc. We work hard to surpass your expectations and deliver service and quality you only get at the Custom Shop. Skip to content. The balance is The company has voluntarily initiated a recall to protect the safety of its customers because, under certain conditions, it is possible that some of the firearms may discharge a second round when the trigger is released if a live cartridge is in the chamber. Colt is voluntarily initiating a recall to protect the safety of its customers because, under certain conditions, it is possible that some of these MSRs may discharge a second round when the trigger is released when there is a live round in the chamber. The recall only covers a portion of MSRs manufactured beginning on March 5, 2021, and. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. BBB Business Profiles are subject to change at any time. By using traditional methods, we aspire to deliver the highest standards of excellence in the industry. I emailed them for an update apr 28 but heard nothing back. Try our Colt Online help site, where we answer many frequently asked questions, provide tutorials to help you manage your services, raise tickets, see planned works and manage your bills, with supporting videos. No, Colt discovered this issue during routine quality testing, and we are addressing this issue, A. Welcome to Custom Shop, Inc. We are proud to offer Colt Authorized Service, Restoration & Refinishing Services equal to Colt's legendary Custom Shop. Colt follows all state and federal laws and will require proof that you are legally permitted to own the MSR before returning it to you in a restricted state, such a copy of identification showing your status as a police or peace officer. It offers pistols, revolvers, rifles, and accessories. Today they continue to provide high quality firearms to the civilian market through a variety of product offerings like their iconic Colt Python and M4 Carbines, as well as their Colt 1911line of firearms. The company also provides firearm repair and refinishing services. They are experiencing higher than normal volume in shipping right now but the firearm is still expected to ship either Friday or first thing Monday. Bought a new 1911. You can contact us about support queries for Germany with the following details: Thanks! At this stage I would like my money back or a brand new replacement. A. Colt advises you to follow the inspection steps on ColtRepairMSR.com. A. A. Are you an Individual Consumer, Federal Firearms Licensee, or a Law Enforcement Agency? During routine quality testing, Colt discovered that hammers that do not meet Colts specifications were installed in certain MSRs that were manufactured beginning on March 5, 2021. Unsurprisingly Colt has decided to shift blame. A. Yes, you may if you are more comfortable with that. It is now still defective, fired(used) and cannot be trusted. this is returned to the factory. Visit, and follow the instructions on the website so we can send you a box and prepaid shipping label, A. Colt is making every effort to upgrade and return your lower receiver assembly as soon as, possible; we expect to be able to upgrade your lower receiver, and follow the instructions on the website so we can send you. It is a quick repair and Colt will. Please contact Customer Service at 800-962-2658 for a RMA number and include the appropriate form (1911 or SAA) with your shipment. If you're still having trouble, please consult your browser's help page, or choose a city and state/province from the type ahead dropdown choices. Solutions. from your MSR when installing the aftermarket trigger group is marked with F1, F2, F3, or F4. Please feel free to contact us! SALE; Firearms; Rifle Chassis and Stocks; Read today's "The Armed Citizen" entry for real stories of law-abiding citizens, past and present, who used their firearms to save lives. Adopting a more customer-centric approach and delivering personalized service can help manufacturing companies increase customer retention and win over new customers. Colt's Manufacturing Company LLC Complaints Complaints Colt's Manufacturing Company LLC Gunsmiths View Business profile Need to file a complaint? No one can support older products forever, but usually other companies pick up the slack. A. Back; On Demand Hub. They told me that my stainless model was actually made from carbon steel (highly susceptible to corrosion). Full refund please. Has this issue resulted in any reported injuries? I called customer service several times and get no where with them. Please contact Customer Service at 800-962-2658 for a RMA number and include the appropriate form (1911 or SAA) with your shipment. The lower receiver assembly is all you need to include. Career. BBB, COLT had EVERY intention of RESELLING a defective firearm to an unsuspecting consumer and at the 1st opportunity chose instead to stick me with it. A. Whether you're spending the day shooting or in town running errands, gear up with Colt branded tees, hoodies, and jackets! A 50% deposit of the estimated work cost is required at the time the work is scheduled. No, Colt discovered this issue during routine quality testing, and we are addressing this issue proactively. You can contact us about support queries for Indonesia with the following details: Thanks! phone, please call Colt at 1-800-971-3216 Monday through Friday between the hours of 8:30 AM Colt will perform work on 1911 pistols that were manufactured by Colt only. Colt replaced the gun only to provide another Python with defects and malfunctions one on 5/16/2023 Colt will use your case number on the shipping label to. We greatly appreciate the support of all our customers, viewers, and sponsors who make our family-operated business possible. When reaching out without accessing Colt Online, please ensure that you have the following information available: Please note for existing services you will receive a more informative answer by reaching out to our dedicated support team. STAINLESS, COLT PYTHON, SAA, DIAMONDBACK, TROOPER, DETECTIVE SPECIAL, 1911. 2-13-2013. To prevent the possibility of death or serious personal injury, Colt advises anyone who has purchased a Colt MSR since March 5, 2021, to stop using it immediately and visit ColtRepairMSR.com or call customer service at (800) 971-3216 to determine if their specific MSR is affected. I am deeply disappointed after spending almost $2000 on my product and it keeps coming back with issues and cant get a hold of anyone to resolve the issue. Apologies for any inconveniences this has caused. What models are being recalled? When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used . the customer. Once back in my possession on the 1st pull, the trigger return spring broke. It actually has fired while out of battery striking the primers edge which is very dangerous and I have video and pictures of that . Colt is known for the engineering, production, and marketing of firearms . Was this review helpful? Other executives include Dan Spencer, General Counsel; Jillair Kubish, Executive Vice President, Business Operations and 3 others. Youll first need to determine if your rifle is affected, then youll enter information to receive free packing material from Colt and a free shipping label. Colt's Manufacturing's President and Chief Executive Officer is Dennis Veilleux. 1. Your one stop customer portal to manage your Colt services. Visit ColtRepairMSR.com and the website will walk you through the process on how to separate the upper receiver assembly from the lower receiver assembly and return the lower receiver assembly on an affected MSR.